What Was Going On
Michael was left wanting more details, but fortunately he was getting close to the hospital and would then have the chance to learn everything for himself. That was, at least, his hope. The medical center was reluctant to allow him to be close to Emily for some reason.
Familiar
Michael being a general practitioner, believed that his familiarity with the hospital would help him navigate through the bureaucratic hurdles that often plagued families seeking medical assistance. As an experienced healthcare professional, he had established connections and regularly communicated with the hospital staff before referring patients for specialized care. This interaction allowed him to streamline the process, ensuring a smoother transition for his patients.