No bystanders could help
Bystanders even offered to aid, but it was against protocol, and if anything went wrong, the train station would be fully accountable. It had already been made very plain to the employees that this was not an option.
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Scaring the puppy away
They even tried a different method of scaring the puppy away from the station. It may get off the tracks himself there. But that didn’t work either because the dog seemed determined not to leave the station for some reason…